'What Happens when the Phone goes Wild?': Staff, Stress and Spaces for Escape in a BPR Telephone Banking Work Regime
Year of publication: |
1998
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Authors: | Knights, David ; McCabe, Darren |
Published in: |
Journal of management studies : JMS. - Oxford : Blackwell, ISSN 0022-2380, ZDB-ID 2424976. - Vol. 35.1998, 2, p. 163-194
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