What is the Cost of Venting? Evidence from eBay

This paper uses data collected from eBay's website to identify why buyers fail to leave (negative) feedback in online markets. Empirical results confirm that the fear of retaliation may be an important motivation for buyers not to leave (negative) feedback, while the time and effort cost of reporting may be not

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Year of publication:	[2013]
Authors:	Li, Lingfang (Ivy)
Publisher:	[2013]: [S.l.] : SSRN
Subject:	Bewertung \| Evaluation \| Internet-Auktion \| Online auction \| Reputation \| Kundenzufriedenheit \| Customer satisfaction

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Extent:	1 Online-Ressource (11 p)
Series:	Economics Letters, 2010, 108, (2010), 215-218
Type of publication:	Book / Working Paper
Language:	English
Notes:	Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments May 1, 2010 erstellt
Other identifiers:	10.2139/ssrn.1307116 [DOI]
Classification:	L81 - Retail and Wholesale Trade; Warehousing ; L86 - Information and Internet Services; Computer Software
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012710910