What matters, and what matters most? : exploring resident satisfaction in continuing care retirement communities
Year of publication: |
2022
|
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Authors: | Chaulagain, Suja ; Li, Jianwen ; Pizam, Abraham |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 7, p. 2472-2495
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Subject: | Aging | CCRC attributes | Continuing care retirement communities (CCRCs) | Resident satisfaction | Satisfaction with life | Senior living | Word of mouth (WOM) | Zufriedenheit | Satisfaction | Kundenzufriedenheit | Customer satisfaction | Ältere Menschen | Elderly people | Virales Marketing | Viral marketing | Altersgrenze | Retirement | Lebensqualität | Quality of life |
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