What was yours is (for now) mine : prior user knowledge reduces product satisfaction but can improve experiential satisfaction in access-based consumption
Rusty Allen Stough, Erin Percival Carter
Year of publication: |
2023
|
---|---|
Authors: | Stough, Rusty Allen ; Carter, Erin Percival |
Published in: |
Journal of consumer behaviour. - Chichester : Wiley, ISSN 1479-1838, ZDB-ID 2094545-0. - Vol. 22.2023, 4, p. 833-847
|
Subject: | Produkt | Product | Bewertung | Evaluation | Kundenzufriedenheit | Customer satisfaction | Ansteckungseffekt | Contagion effect | Share Economy | Sharing economy |
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