What passengers did not expect when their flight was overbooked
Mohammed Lefrid, Po-Ju Chen
| Year of publication: |
December 2017
|
|---|---|
| Authors: | Lefrid, Mohammed ; Chen, Po-Ju |
| Published in: |
International journal of business and economics. - Taichung : Feng Chia University, ISSN 1607-0704, ZDB-ID 2573186-5. - Vol. 16.2017, 3, p. 263-267
|
| Subject: | airline passenger transportation | overbooking | service | recovery | customer-orientation | Passagierluftverkehr | Air passenger transport | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Personenverkehr | Passenger transport | Luftverkehr | Air transport | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Preismanagement | Pricing strategy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011973045