What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Year of publication: |
2010
|
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Authors: | Kincaid, Clark ; Baloglu, Seyhmus ; Mao, Zhenxing ; Busser, James |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 22.2010, 2/3, p. 209-220
|
Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Emotion | Beziehungsmarketing | Relationship marketing | Türkei | Turkey |
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