What's wrong with different empowerment? : the effect of differentiated empowering leadership on employee proactive service
Year of publication: |
2023
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Authors: | Dong, Yanan ; Zhao, Xinyuan ; Yuan, Yuan ; Dong, Huijuan ; Jiang, Jing |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 47.2023, 7, p. 1187-1214
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Subject: | differentiated empowering leadership | organization-based self-esteem | proactive customer service performance | social comparison theory | Führungsstil | Leadership style | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Arbeitsverhalten | Work behaviour | Arbeitsleistung | Job performance |
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