What's wrong with IVR system service? : a spatial theorisation of customer confusion and frustration
Year of publication: |
2016
|
---|---|
Authors: | Ellway, Benjamin P. W. |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 26.2016, 4, p. 386-405
|
Subject: | Navigation | Automated menus | Call centres | IVR systems | Spatial metaphors | Virtual service |
-
What’s wrong with IVR system service? A spatial theorisation of customer confusion and frustration
Ellway, Benjamin P.W., (2016)
-
Chan, Eugene Y., (2021)
-
Zeitbezogene Navigation im Straßenverkehr
Cerbe, Thomas M., (2003)
- More ...
-
Ellway, Benjamin P. W., (2014)
-
Using practice theory to analyse value propositions and value facilitation in self-reliance training
Ellway, Benjamin P. W., (2014)
-
Making it personal in a call centre : electronic peer surveillance
Ellway, Benjamin P. W., (2013)
- More ...