When America does it right : case studies in service quality
Jay W. Spechler
| Year of publication: |
1989 ; 2. [Dr.]
|
|---|---|
| Other Persons: | Spechler, Jay W. (contributor) |
| Publisher: |
Norcross, Ga. : Industrial Engineering and Management Pr., Inst. of Industrial Engineers |
| Subject: | USA | Kundendienst | Unternehmen | Fallsammlung |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XII, 599 S. : Ill., graph. Darst., Kt. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 0-89806-100-8 |
| Source: |
Persistent link: https://www.econbiz.de/10004092880