When and how does leader humor promote customer-oriented organizational citizenship behavior in hotel employees?
Year of publication: |
2023
|
---|---|
Authors: | Cheng, Bao ; Dong, Yun ; Kong, Yurou ; Shaalan, Ahmed ; Tourky, Marwa |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 96.2023, p. 1-12
|
Subject: | Customer-oriented organizational citizenship behavior | Leader humor | Relational energy | Relational energy differentiation | Traditionality | Arbeitsverhalten | Work behaviour | Hotellerie | Hotel industry | Führungsstil | Leadership style | Humor |
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