When Conscientiousness Isn't Enough: Emotional Exhaustion and Performance Among Call Center Customer Service Representatives
Year of publication: |
2004
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Authors: | Witt, L.A. ; Andrews, Martha C. ; Carlson, Dawn S. |
Published in: |
Journal of management : JOM. - Thousand Oaks, Calif. : Sage Publ., ISSN 0149-2063, ZDB-ID 832200. - Vol. 30.2004, 1, p. 149
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