When disclosing the artificial intelligence (AI) technology integration into service delivery backfires : roles of fear of AI, identity threat and existential threat
Year of publication: |
2024
|
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Authors: | Xu, Yingwei (Wayne) ; Zhou, Gongmei (May) ; Cai, Ruiying ; Gursoy, Dogan |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 122.2024, Art.-No. 103829, p. 1-12
|
Subject: | AI presence | Customers’ acceptance | Existential threat | Fear of AI | Identity threat | Technological singularity | Künstliche Intelligenz | Artificial intelligence | Persönlichkeitspsychologie | Personality psychology | Konsumentenverhalten | Consumer behaviour | Innovationsakzeptanz | Innovation adoption |
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