When does the devil make work? : an empirical study of the impact of workload on worker productivity
Year of publication: |
2014
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Authors: | Tan, Tom Fangyun ; Netessine, Serguei |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 60.2014, 6, p. 1574-1593
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Subject: | econometrics | empirical study on staffing | worker productivity | business analytics | restaurant operations | behavioral operations management | quality/speed trade-off | Arbeitsproduktivität | Labour productivity | Gastronomie | Restaurant industry | Tourismusberufe | Tourism employees | Arbeitszeit | Working time | Prozessmanagement | Business process management | Arbeitsleistung | Job performance |
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