When public services fail : a research agenda on public service failure
Steven Van de Walle (KU Leuven, Public Governance Institute, Leuven, Belgium)
| Year of publication: |
2016
|
|---|---|
| Authors: | Walle, Steven van de |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 27.2016, 5, p. 831-846
|
| Subject: | Public administration | Exit | Public services | Service failures | Service recovery | Voice | Öffentliche Dienstleistung | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Öffentliche Verwaltung |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-04-2016-0092 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011553217