When salespeople lose face : differential coping responses to customer-versus manager-evoked shame
W. J. M. I. Verbeke; R. Pieters; M. Zeelenberg
| Year of publication: |
1999
|
|---|---|
| Authors: | Verbeke, Willem J. M. I. ; Pieters, Rik ; Zeelenberg, Marcel |
| Publisher: |
Rotterdam |
| Subject: | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Theorie | Theory | Kundenorientierung | Verkäufer |
| Extent: | 32 S |
|---|---|
| Series: | Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES. - Rotterdam : Univ., ISSN 0921-0180, ZDB-ID 1238135-4. - Vol. 9941 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Arbeitspapier ; Working Paper ; Graue Literatur ; Non-commercial literature |
| Language: | English |
| ISBN: | 90-5086-355-8 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001433432