When should service firms provide free experience service?
Year of publication: |
2014
|
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Authors: | Zhou, Wenhui ; Lian, Zhaotong ; Wu, Jinbiao |
Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 234.2014, 3 (1.5.), p. 830-838
|
Subject: | Queueing | Revenue management | OR in service industries | Experience service | Delay-sensitive | Dienstleistungssektor | Service industry | Revenue-Management | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
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