When social phobia meets excessive service : effects on customer delight and loyalty
Year of publication: |
2022
|
---|---|
Authors: | Xiong, Wei ; Huang, Meijiao ; Okumus, Bendegul ; Leung, Xi Y. ; Cai, Xiaomei |
Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 44.2022, p. 1-10
|
Subject: | Customer delight | Customer loyalty | Excessive employee effort | Foodservice industry | Social anxiety | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenbindung | Customer retention | Emotion | Gastronomie | Restaurant industry |
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