Who should apologize when an employee transgresses? : source effects on apology effectiveness
Krista M. Hill; David P. Boyd
| Year of publication: |
2015
|
|---|---|
| Authors: | Hill, Krista M. ; Boyd, David P. |
| Published in: |
Journal of business ethics : JOBE. - Dordrecht : Springer, ISSN 0167-4544, ZDB-ID 868017-6. - Vol. 130.2015, 1, p. 163-170
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| Subject: | Apologies | Forgiveness | Service-recovery | Crisis management | Remorse | Krisenmanagement | USA | United States | Unternehmensethik | Business ethics | Theorie | Theory | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011312128