Why should you respond to customer complaints on a personal level? The silent observer's perspective
Year of publication: |
2021
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---|---|
Authors: | López-López, Inés ; Palazón, Mariola ; Sánchez-Martínez, José Antonio |
Published in: |
Journal of Research in Interactive Marketing. - Emerald, ISSN 2040-7122, ZDB-ID 2556111-X. - Vol. 15.2021, 4 (14.07.), p. 661-684
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Publisher: |
Emerald |
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