Why do you care about me? : the impact of retailers' customer care activities on customer orientation perceptions and store patronage intentions
Virginia Vannucci, Costanza Dasmi, Olga Nechaeva, Gabriele Pizzi, Gaetano Aiello
| Year of publication: |
2023
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|---|---|
| Authors: | Vannucci, Virginia ; Dasmi, Costanza ; Nechaeva, Olga ; Pizzi, Gabriele ; Aiello, Gaetano |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 73.2023, p. 1-14
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| Subject: | Customer/sales orientation | Inferred motives | Retail care management | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103305 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014303155