Will proximity mobile payments substitute traditional payments? : examining factors influencing customers' switching intention during the COVID-19 pandemic
Year of publication: |
2022
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Authors: | Mu, Hong-Lei ; Lee, Young-Chan |
Published in: |
International journal of bank marketing. - Bingley : Emerald, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 40.2022, 5, p. 1051-1070
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Subject: | COVID-19 pandemic | Dissatisfaction | Migration theory | Perceived substitutability | Proximity mobile payments | Switching intention | Traditional payments | Konsumentenverhalten | Consumer behaviour | Coronavirus | Elektronisches Geld | Electronic money | Epidemie | Epidemic |
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