Will you fly with this airline in the future? : an empirical study of airline avoidance after accidents
Year of publication: |
December 2018
|
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Authors: | Yang, Lin ; Tjiptono, Fandy ; Poon, Wai Ching |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 35.2018, 9, p. 1145-1159
|
Subject: | Airline avoidance | trust | service recovery | accidents | company image | previous flight experience | controllability attribution | stability attribution | South East Asia | Luftverkehr | Air transport | Fluggesellschaft | Airline | Dienstleistungsqualität | Service quality | Vertrauen | Confidence |
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