Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior
Year of publication: |
2011
|
---|---|
Authors: | Evanschitzky, Heiner ; Brock, Christian ; Blut, Markus |
Published in: |
Journal of service research : JSR. - Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press, ISSN 1094-6705, ZDB-ID 14900695. - Vol. 14.2011, 4, p. 410-426
|
Saved in:
Saved in favorites
Similar items by person
-
Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung
Brock, Christian, (2010)
-
Kundenbindung von Noncomplainern : neue Aspekte des Beschwerdemanagement
Brock, Christian, (2011)
-
Evanschitzky, Heiner, (2011)
- More ...