A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges
Year of publication: |
March 2018
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Authors: | Lynn, Michael ; Brewster, Zachary W. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 70.2018, p. 9-15
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Subject: | Tipping policy | Customer satisfaction | Online ratings | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Preismanagement | Pricing strategy |
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