Witnessing incivility among employees : effects on consumer anger and negative inferences about companies
Year of publication: |
2010
|
---|---|
Authors: | Porath, Christine ; MacInnis, Deborah J. ; Folkes, Valerie S. |
Published in: |
Journal of consumer research : JCR ; an interdisciplinary bimonthly. - Oxford : Oxford University Press, ISSN 0093-5301, ZDB-ID 188686-1. - Vol. 37.2010/11, 2, p. 292-303
|
Subject: | Soziales Verhalten | Social behaviour | Betriebsklima | Work climate | Konsumentenverhalten | Consumer behaviour | Emotion | Bewertung | Evaluation | Firmenimage | Corporate reputation | USA | United States |
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