Woo, wow, and win : service design, strategy, and the art of customer delight
Year of publication: |
[2016] ; First edition
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Authors: | Stewart, Thomas A. ; O'Connell, Patricia |
Publisher: |
[2016]: New York, NY : HarperBusiness |
Subject: | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
Description of contents: | Table of Contents [gbv.de] |
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A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan, (2017)
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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle, (2017)
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Digital Technology in Service Encounters : Effects on Frontline Employees and Customer Responses
Christ-Brendemühl, Sonja, (2022)
- More ...
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Smith, Neil, (2012)
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Smith, Neil, (2012)
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Thomas Stewart: what leaders need to know about the new design revolution in services : interview
Stewart, Thomas A., (2017)
- More ...