Work climate and customer satisfaction : the role of trust in the retail context
Long W. Lam; Dora C. Lau
Year of publication: |
2008
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Authors: | Lam, Long W. ; Lau, Dora C. |
Published in: |
Journal of management & organization : journal of Australian and New Zealand Academy of Management. - Maleny, Qld. : eContent Management, ISSN 1833-3672, ZDB-ID 22677963. - Vol. 14.2008, 2, p. 141-154
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