Work-performance and internalisation of ISO 9000 standards : a shop-floor workers perspective
Year of publication: |
2020
|
---|---|
Authors: | Bello-Pintado, Alejandro ; Heras-Saizarbitoria, Iñaki ; Merino Diaz-de-Cerio, Javier |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 13, p. 1427-1441
|
Subject: | affective commitment | internalisation | ISO 9000 | job satisfaction | shop-floor workers | Standardisierung | Standardization | Arbeitszufriedenheit | Job satisfaction | Qualitätsmanagement | Quality management | Mitarbeiterbindung | Employee retention |
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