Working with external quality standards and awards : the strategic implications for human resource and quality management

Approaches to understanding the quality management field : some definitions and applications -- Approaches to understanding the field of human resource management : some definitions and applications -- Why work with external quality standards? -- The european foundation quality model -- Working with international standards : the role of iso -- Working with investors in people -- Some other quality standards and awards -- Employee engagement -some key employer surveys -- Some people management and development implications of working with external quality standards and awards -- Some final thoughts ¿ a research agenda -- Appendices -- Index