Workplace gossip and frontline employees' proactive service performance
Year of publication: |
2019
|
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Authors: | Tian, Qi-tao ; Song, Yang ; Kwan, Ho Kwong ; Li, Xue |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 39.2019, 1, p. 25-42
|
Subject: | Gossip | harmonious passion | job social support | proactive service performance | 主动服务绩效 | 和谐激情 | 社会支持 | 职场谣言 | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Performance-Messung | Performance measurement | Arbeitszufriedenheit | Job satisfaction | Dienstleistungssektor | Service industry | Interne Kommunikation | Internal communication |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Zusammenfassung in chinesischer Sprache |
Other identifiers: | 10.1080/02642069.2018.1435642 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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