Workplace Relations and Emotional Intelligence

The paper resorts to the instruments of social anthropology and psychology to quantify the role of non – cognitive aspects of intelligence, generically known as ‘emotional intelligence’, in the professional success of the individual and, implicitly, in the efficiency of business communication as a specific form of social interaction. In this sense, relying on research conducted in the field over the past decades, this study is an attempt to substantiate the theory according to which career accomplishment depends not so much on people’s IQ as it does on their EQ, the indicator of their capacity to react and adapt to the working environment.