Worth the wait? : how restaurant waiting time influences customer behavior and revenue
Year of publication: |
November 2018
|
---|---|
Authors: | Vries, Jelle de ; Roy, Debjit ; Koster, René de |
Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 63.2018, p. 59-78
|
Subject: | Waiting time | Customer behavior | Transaction data | Revenue | Simulation | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality |
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