Would compensation be necessary? : the importance of service recovery strategy in e-retail delivery problems
Erlinda Nusron Yunus
| Year of publication: |
2023
|
|---|---|
| Authors: | Yunus, Erlinda Nusron |
| Published in: |
The international journal of productivity and performance management. - Bradford : Emerald, ISSN 1758-6658, ZDB-ID 2024364-9. - Vol. 72.2023, 5, p. 1286-1303
|
| Subject: | Delivery problems | Future intentions | Online retail | Service failure | Service recovery | Supply chain management | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Lieferkette | Supply chain | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Einzelhandel | Retail trade |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPPM-05-2021-0273 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014307857