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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Vision : the journal of business perspective"
~subject:"Arbeitsverhalten"
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Arbeitsverhalten
Customer service
48
Kundenservice
48
Dienstleistungsqualität
34
Service quality
34
Beziehungsmarketing
31
Relationship marketing
31
Customer satisfaction
30
Kundenzufriedenheit
30
Consumer behaviour
24
Konsumentenverhalten
24
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
10
Service industry
10
Service recovery
9
Service encounter
8
Service failure
7
Customer experience
6
Customer integration
6
Emotion
6
Kundenintegration
6
Viral marketing
6
Virales Marketing
6
Work behaviour
6
Online retailing
4
Online-Handel
4
Salespeople
4
Verkaufspersonal
4
Arbeitszufriedenheit
3
E-commerce
3
Einzelhandel
3
Electronic Commerce
3
Job satisfaction
3
Retail trade
3
Robot
3
Roboter
3
Satisfaction
3
Services
3
Social Web
3
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English
6
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Arnold, Todd J.
1
Baker, Melissa A.
1
Beeler-Connelly, Lisa L.
1
Chaker, Nawar N.
1
Delpechitre, Duleeep
1
Gazzoli, Gabriel
1
Hall, Kristina K. Lindsey
1
Kim, Kawon
1
Kim, Peter Beomcheol
1
Qi, Ji
1
Shabazz, Siddeeq M.
1
Siddiqi, Mushtaq Ahmad
1
Stock-Homburg, Ruth
1
Wang, Sijun
1
Zahoor, Adil
1
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Journal of business research : JBR
Vision : the journal of business perspective
International journal of hospitality management
15
Journal of retailing and consumer services
6
Journal of service research : JSR
5
The journal of services marketing
5
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of service research
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The Cornell hospitality quarterly
2
Tourism management : research, policies, practice
2
Baltic journal of management : BJM
1
Global business and organizational excellence : GBOE
1
Group & organization management : an international journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of bank marketing
1
Journal of Asia Pacific business
1
Journal of business and psychology
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management
1
Journal of marketing
1
Journal of marketing for higher education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of organizational change management
1
Journal of retailing
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Leadership & organization development journal
1
Nankai business review international
1
Personnel psychology : a journal of applied research
1
Personnel review
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
Review of marketing science
1
Service business
1
Total quality management & business excellence
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
6
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1
Customer incivility and service recovery performance : job crafting as a buffer
Zahoor, Adil
;
Siddiqi, Mushtaq Ahmad
- In:
Vision : the journal of business perspective
27
(
2023
)
2
,
pp. 178-188
Persistent link: https://www.econbiz.de/10014229750
Saved in:
2
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
3
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
4
Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon
;
Baker, Melissa A.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Saved in:
5
Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep
;
Beeler-Connelly, Lisa L.
;
Chaker, …
- In:
Journal of business research : JBR
92
(
2018
),
pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
Saved in:
6
Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
Saved in:
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