Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Year of publication: |
November 2018
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Authors: | Delpechitre, Duleeep ; Beeler-Connelly, Lisa L. ; Chaker, Nawar N. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 92.2018, p. 9-24
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Subject: | Sales | Customer co-creation of value | Emotional intelligence | Dyads | Empathy | Emotion | Intelligenz | Intelligence | Kundenintegration | Customer integration | Kundenwert | Customer value | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour | Betriebliche Wertschöpfung | Value creation | Kundenservice | Customer service |
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