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~isPartOf:"Journal of marketing"
~isPartOf:"Service business"
~isPartOf:"Vision : the journal of business perspective"
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Arbeitsverhalten
Customer service
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Kundenservice
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Beziehungsmarketing
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Dienstleistungsqualität
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Ellinger, Alexander E.
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Elmadağ Baş, Ayşe Banu
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Kim, Sara
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Leung, Fine F.
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Siddiqi, Mushtaq Ahmad
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Journal of marketing
Service business
Vision : the journal of business perspective
International journal of hospitality management
15
Journal of retailing and consumer services
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Journal of business research : JBR
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Journal of service research : JSR
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The journal of services marketing
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International journal of contemporary hospitality management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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The Cornell hospitality quarterly
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Tourism management : research, policies, practice
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Baltic journal of management : BJM
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Global business and organizational excellence : GBOE
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Group & organization management : an international journal
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of bank marketing
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Journal of Asia Pacific business
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Journal of business and psychology
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Journal of hospitality marketing & management
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of marketing for higher education
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Journal of marketing management : JMM ; journal of the Academy of Marketing
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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Journal of organizational change management
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Journal of retailing
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Journal of service theory and practice
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Journal of service theory and practice : JSTP
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Journal of the Academy of Marketing Science
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Leadership & organization development journal
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Nankai business review international
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Personnel psychology : a journal of applied research
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Personnel review
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Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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Review of marketing science
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Total quality management & business excellence
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Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
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1
Customer incivility and service recovery performance : job crafting as a buffer
Zahoor, Adil
;
Siddiqi, Mushtaq Ahmad
- In:
Vision : the journal of business perspective
27
(
2023
)
2
,
pp. 178-188
Persistent link: https://www.econbiz.de/10014229750
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2
Highlighting effort versus talent in service employee performance : customer attributions and responses
Leung, Fine F.
;
Kim, Sara
;
Tse, Caleb H.
- In:
Journal of marketing
84
(
2020
)
3
,
pp. 106-121
Persistent link: https://www.econbiz.de/10012214934
Saved in:
3
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
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