Alleviating job stress to improve service employee work affect : the influence of rewarding
Ayşe Banu Elmadağ, Alexander E. Ellinger
| Year of publication: |
March 2018
|
|---|---|
| Authors: | Elmadağ Baş, Ayşe Banu ; Ellinger, Alexander E. |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 12.2018, 1, p. 121-141
|
| Subject: | Job stress | Intrinsic rewards | Extrinsic rewards | Customer contact employee | Frontline employee | Customer orientation | Stress | Work stress | Leistungsmotivation | Work motivation | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Leistungsanreiz | Performance incentive | Verkaufspersonal | Salespeople | Kundenservice | Customer service | Vergütungssystem | Compensation system | Tourismusberufe | Tourism employees | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-017-0340-y [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011915029