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~isPartOf:"Journal of service management"
~isPartOf:"Service business"
~isPartOf:"Vision : the journal of business perspective"
~subject:"Arbeitsverhalten"
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Arbeitsverhalten
Customer service
27
Kundenservice
27
Dienstleistungsqualität
20
Service quality
20
Customer satisfaction
15
Kundenzufriedenheit
15
Beziehungsmarketing
12
Relationship marketing
12
Consumer behaviour
8
Konsumentenverhalten
8
Emotion
6
Robot
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Roboter
6
Work behaviour
6
Dienstleistungssektor
5
Service industry
5
Arbeitskräfte
4
Arbeitszufriedenheit
4
Beschwerdemanagement
4
Complaint management
4
Job satisfaction
4
Salespeople
4
Verkaufspersonal
4
Workforce
4
Einzelhandel
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Leistungsmotivation
3
Retail trade
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Service robots
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Stress
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Work motivation
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Work stress
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Arbeitsgruppe
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Artificial intelligence
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Cognition
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Frontline employees
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De Zanet, Fabrice
1
Delcourt, Cécile
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Gremler, Dwayne D.
1
Groth, Markus
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Liu, Wei
1
Minbashian, Amirali
1
Riel, Allard C. R. van
1
Siddiqi, Mushtaq Ahmad
1
Tu, Yangjun
1
Wu, Yu
1
Yang, Zhi
1
Zahoor, Adil
1
Zhang, Kaixin
1
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Journal of service management
Service business
Vision : the journal of business perspective
International journal of hospitality management
15
Journal of retailing and consumer services
6
Journal of business research : JBR
5
Journal of service research : JSR
5
The journal of services marketing
5
International journal of contemporary hospitality management
4
Journal of service research
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The Cornell hospitality quarterly
2
Tourism management : research, policies, practice
2
Baltic journal of management : BJM
1
Global business and organizational excellence : GBOE
1
Group & organization management : an international journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of bank marketing
1
Journal of Asia Pacific business
1
Journal of business and psychology
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management
1
Journal of marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of organizational change management
1
Journal of retailing
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Leadership & organization development journal
1
Nankai business review international
1
Personnel psychology : a journal of applied research
1
Personnel review
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
Review of marketing science
1
Total quality management & business excellence
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism review
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ECONIS (ZBW)
6
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1
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6
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6
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date (oldest first)
1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
3
Customer incivility and service recovery performance : job crafting as a buffer
Zahoor, Adil
;
Siddiqi, Mushtaq Ahmad
- In:
Vision : the journal of business perspective
27
(
2023
)
2
,
pp. 178-188
Persistent link: https://www.econbiz.de/10014229750
Saved in:
4
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
5
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
6
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
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