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accessRights:"restricted"
~isPartOf:"Service business"
~isPartOf:"Vision : the journal of business perspective"
~subject:"Arbeitsverhalten"
~subject:"Complaint management"
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Arbeitsverhalten
Complaint management
Customer service
13
Kundenservice
13
Customer satisfaction
9
Dienstleistungsqualität
9
Kundenzufriedenheit
9
Service quality
9
Beziehungsmarketing
8
Relationship marketing
8
Consumer behaviour
5
Konsumentenverhalten
5
Beschwerdemanagement
3
Leistungsmotivation
3
Stress
3
Work motivation
3
Work stress
3
Arbeitszufriedenheit
2
Confidence
2
Emotion
2
Job satisfaction
2
Lieferantenmanagement
2
Motivation
2
Salespeople
2
Supplier relationship management
2
Trust
2
Verkaufspersonal
2
Vertrauen
2
Work behaviour
2
Affective commitment
1
Arbeitskräfte
1
Autonomous motivation
1
Call centre
1
Callcenter
1
Cognition
1
Commitment to customer service
1
Compensation system
1
Cultural intelligence
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Culture
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Customer Incivility (CI)
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Costers, Annelies
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Ellinger, Alexander E.
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Elmadağ Baş, Ayşe Banu
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Fang, Yu-Hui
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Li, Chia-Ying
1
Siddiqi, Mushtaq Ahmad
1
Van Vaerenbergh, Yves
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Van den Broeck, Anja
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Zahoor, Adil
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Service business
Vision : the journal of business perspective
International journal of hospitality management
25
Journal of business research : JBR
22
Journal of retailing and consumer services
15
The journal of services marketing
12
Journal of service research
8
Journal of service research : JSR
8
International journal of contemporary hospitality management
6
Journal of hospitality marketing & management
6
Journal of service theory and practice
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service management
5
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Tourism management : research, policies, practice
4
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of retailing
3
Journal of service theory and practice : JSTP
3
Journal of the Academy of Marketing Science
3
Psychology & marketing
3
The Cornell hospitality quarterly
3
Total quality management & business excellence
3
Asia Pacific journal of marketing and logistics
2
Asia-Pacific journal of business administration
2
Business horizons
2
European journal of marketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of electronic commerce : IJEC
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of consumer marketing
2
Journal of hospitality and tourism insights
2
Journal of management information systems : JMIS
2
Journal of marketing
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Marketing intelligence & planning
2
The service industries journal
2
Tourism and hospitality research : the surrey quarterly review
2
Tourism review
2
Young consumers : insight and ideas for responsible marketers
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ECONIS (ZBW)
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1
Customer incivility and service recovery performance : job crafting as a buffer
Zahoor, Adil
;
Siddiqi, Mushtaq Ahmad
- In:
Vision : the journal of business perspective
27
(
2023
)
2
,
pp. 178-188
Persistent link: https://www.econbiz.de/10014229750
Saved in:
2
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
3
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
4
How online service recovery approaches bolster recovery performance? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
Saved in:
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