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accessRights:"restricted"
~isPartOf:"Service business"
~isPartOf:"Vision : the journal of business perspective"
~subject:"Arbeitsverhalten"
~subject:"Job satisfaction"
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Arbeitsverhalten
Job satisfaction
Customer service
13
Kundenservice
13
Customer satisfaction
9
Dienstleistungsqualität
9
Kundenzufriedenheit
9
Service quality
9
Beziehungsmarketing
8
Relationship marketing
8
Consumer behaviour
5
Konsumentenverhalten
5
Beschwerdemanagement
3
Complaint management
3
Leistungsmotivation
3
Stress
3
Work motivation
3
Work stress
3
Arbeitszufriedenheit
2
Confidence
2
Emotion
2
Lieferantenmanagement
2
Motivation
2
Salespeople
2
Supplier relationship management
2
Trust
2
Verkaufspersonal
2
Vertrauen
2
Work behaviour
2
Affective commitment
1
Arbeitskräfte
1
Autonomous motivation
1
Call centre
1
Callcenter
1
Cognition
1
Commitment to customer service
1
Compensation system
1
Cultural intelligence
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Culture
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Customer Incivility (CI)
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Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Román, Sergio
1
Siddiqi, Mushtaq Ahmad
1
Zahoor, Adil
1
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Service business
Vision : the journal of business perspective
International journal of hospitality management
19
Journal of retailing and consumer services
12
The journal of services marketing
7
Journal of business research : JBR
6
Journal of service management
5
Journal of service research : JSR
5
International journal of contemporary hospitality management
4
Journal of service research
4
The Cornell hospitality quarterly
3
Journal of Services Marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
Tourism and hospitality research : the surrey quarterly review
2
Tourism management : research, policies, practice
2
Baltic journal of management : BJM
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
European journal of marketing
1
European journal of marketing : EJM
1
European management journal
1
Global business and organizational excellence : GBOE
1
Group & organization management : an international journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of bank marketing
1
International journal of human resource management
1
International journal of retail & distribution management
1
Journal of Asia Pacific business
1
Journal of business and psychology
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management
1
Journal of marketing
1
Journal of marketing for higher education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of organizational change management
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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Customer incivility and service recovery performance : job crafting as a buffer
Zahoor, Adil
;
Siddiqi, Mushtaq Ahmad
- In:
Vision : the journal of business perspective
27
(
2023
)
2
,
pp. 178-188
Persistent link: https://www.econbiz.de/10014229750
Saved in:
2
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
3
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
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