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accessRights:"restricted"
~person:"Al Balawi, Ramah"
~person:"Bildea, Teodor Stefan"
~person:"Choy, King Lun"
~person:"Hyun, Sunghyup Sean"
~person:"Lee, Choong-Ki"
~person:"Yimga, Jules"
~subject:"Beziehungsmarketing"
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Al Balawi, Ramah
Bildea, Teodor Stefan
Choy, King Lun
Hyun, Sunghyup Sean
Lee, Choong-Ki
Yimga, Jules
Han, Heesup
6
Loureiro, Sandra Maria Correia
3
Prentice, Catherine
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Kim, Wansoo
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Taneja, Nawal K.
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Al Shurideh, Muhammad
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Brand crisis and customer relationship management on social media : evidence from a natural experiment from the airline industry
Al Balawi, Ramah
;
Hu, Yuheng
;
Qiu, Liangfei
- In:
Information systems research : ISR
34
(
2023
)
2
,
pp. 442-462
Persistent link: https://www.econbiz.de/10014323695
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2
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
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3
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
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4
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
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5
Towards capturing ancillary revenue via unbundling and cross-selling
Bildea, Teodor Stefan
;
Gorin, Thomas
- In:
Journal of revenue and pricing management
17
(
2018
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10011875314
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6
A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong
Lee, Carman K. M.
;
Ng, K. K. H.
;
Chan, Hing Kai
;
Choy, …
- In:
Journal of air transport management
73
(
2018
),
pp. 46-57
Persistent link: https://www.econbiz.de/10011937484
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7
First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry
Kim, Seontaik
;
Kim, Insin
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 118-140
Persistent link: https://www.econbiz.de/10011484678
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