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accessRights:"restricted"
~person:"Bildea, Teodor Stefan"
~person:"Choy, King Lun"
~person:"Lee, Choong-Ki"
~person:"Lee, Sanghyeop"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Relationship marketing"
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Beziehungsmarketing
Consumer behaviour
Relationship marketing
Airline
7
Fluggesellschaft
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Customer satisfaction
4
Kundenzufriedenheit
4
Air transport
3
Dienstleistungsqualität
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Luftverkehr
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Airline food and beverage performance
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Bildea, Teodor Stefan
Choy, King Lun
Lee, Choong-Ki
Lee, Sanghyeop
Han, Heesup
11
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Chua, Bee-Lia
3
Lee, Kai-Sean
3
Loureiro, Sandra Maria Correia
3
Prentice, Catherine
3
Taneja, Nawal K.
3
Wang, Stephen W.
3
Behrens, Christiaan
2
Friesen, Mark
2
Garrow, Laurie A.
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Hwang, Jinsoo
2
Jeng, Shih-Ping
2
Jong, Gerben de
2
Kao, Grace Hsiu-Ying
2
Kim, Insin
2
Lee, Won Seok
2
Lin, Yi Hsin
2
Liu, Chih-Hsing
2
Macário, Rosário
2
Mohd Suki, Norazah
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Park, Jin-Woo
2
Wang, Xuequn
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Yimga, Jules
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Yu, Jongsik
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Abdul Hafaz Ngah
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Abrahams, Alan
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Agarwal, Amit
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Akan, Şahap
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Al Alawi, Alamir
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Al Shurideh, Muhammad
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Al-Romeedy, Bassam Samir
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Ali, Faizan
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Journal of air transport management
2
Journal of travel and tourism marketing
2
International journal of hospitality management
1
Journal of revenue and pricing management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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1
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
2
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
3
Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
Saved in:
4
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
5
Towards capturing ancillary revenue via unbundling and cross-selling
Bildea, Teodor Stefan
;
Gorin, Thomas
- In:
Journal of revenue and pricing management
17
(
2018
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10011875314
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6
A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong
Lee, Carman K. M.
;
Ng, K. K. H.
;
Chan, Hing Kai
;
Choy, …
- In:
Journal of air transport management
73
(
2018
),
pp. 46-57
Persistent link: https://www.econbiz.de/10011937484
Saved in:
7
Understanding airline travelers' perceptions of well-being : the role of cognition, emotion, and sensory experiences in airline lounges
Kim, Hyeon-Cheol
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Huey …
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 1213-1234
Persistent link: https://www.econbiz.de/10011627491
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