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accessRights:"restricted"
~person:"Bildea, Teodor Stefan"
~person:"Choy, King Lun"
~person:"Lee, Choong-Ki"
~person:"Park, Jin-Woo"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Relationship marketing"
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Beziehungsmarketing
Consumer behaviour
Relationship marketing
Airline
7
Fluggesellschaft
7
Customer satisfaction
4
Kundenzufriedenheit
4
Customer service
3
Dienstleistungsqualität
3
Konsumentenverhalten
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Kundenservice
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Delphi analysis
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Deregulation
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Deregulierung
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Bildea, Teodor Stefan
Choy, King Lun
Lee, Choong-Ki
Park, Jin-Woo
Han, Heesup
11
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Chua, Bee-Lia
3
Lee, Kai-Sean
3
Lee, Sanghyeop
3
Loureiro, Sandra Maria Correia
3
Prentice, Catherine
3
Taneja, Nawal K.
3
Wang, Stephen W.
3
Behrens, Christiaan
2
Friesen, Mark
2
Garrow, Laurie A.
2
Hwang, Jinsoo
2
Jeng, Shih-Ping
2
Jong, Gerben de
2
Kao, Grace Hsiu-Ying
2
Kim, Insin
2
Lee, Won Seok
2
Lin, Yi Hsin
2
Liu, Chih-Hsing
2
Macário, Rosário
2
Mohd Suki, Norazah
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Wang, Xuequn
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Yimga, Jules
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Yu, Jongsik
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Abdul Hafaz Ngah
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Abrahams, Alan
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Agarwal, Amit
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Akan, Şahap
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Al Alawi, Alamir
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Al Shurideh, Muhammad
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Al-Romeedy, Bassam Samir
1
Ali, Faizan
1
Alsharari, Nizar Mohammad
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Journal of air transport management
4
Journal of revenue and pricing management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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1
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
2
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
3
Towards capturing ancillary revenue via unbundling and cross-selling
Bildea, Teodor Stefan
;
Gorin, Thomas
- In:
Journal of revenue and pricing management
17
(
2018
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10011875314
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4
A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong
Lee, Carman K. M.
;
Ng, K. K. H.
;
Chan, Hing Kai
;
Choy, …
- In:
Journal of air transport management
73
(
2018
),
pp. 46-57
Persistent link: https://www.econbiz.de/10011937484
Saved in:
5
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
6
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
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