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accessRights:"restricted"
~person:"Choy, King Lun"
~person:"Hyun, Sunghyup Sean"
~person:"Lee, Choong-Ki"
~person:"Messner, Wolfgang"
~subject:"Air transport"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
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Air transport
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Airline
14
Fluggesellschaft
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Customer satisfaction
9
Kundenzufriedenheit
9
Luftverkehr
8
Dienstleistungsqualität
7
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7
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6
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12
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12
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12
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Choy, King Lun
Hyun, Sunghyup Sean
Lee, Choong-Ki
Messner, Wolfgang
Han, Heesup
11
O'Connell, John F.
11
Belobaba, Peter P.
7
Brueckner, Jan K.
7
Scotti, Davide
7
Taneja, Nawal K.
7
Vaze, Vikrant
7
Wang, Kun
7
Wittman, Michael D.
7
Gaggero, Alberto A.
6
Martini, Gianmaria
6
Oliveira, Alessandro Vinícius Marques de
6
Yang, Hangjun
6
Yimga, Jules
6
Abdelghany, Ahmed
5
Barnhart, Cynthia
5
Efthymiou, Marina
5
Fageda, Xavier
5
Garrow, Laurie A.
5
Vinod, B.
5
Wu, Cheng-Lung
5
Yu, Chunyan
5
Zhang, Anming
5
Zhang, Yahua
5
Abdelghany, Khaled
4
Behrens, Christiaan
4
Button, Kenneth John
4
Delgado, Felipe
4
Fu, Xiaowen
4
Gayle, Philip G.
4
Kim, Wansoo
4
Kiracı, Kasım
4
Kweh, Qian Long
4
Lee, Won Seok
4
Lin, Yi Hsin
4
Lohmann, Guilherme
4
Mantin, Benny
4
Marla, Lavanya
4
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Journal of travel and tourism marketing
5
Journal of air transport management
3
Journal of customer behaviour
1
Journal of global marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Services marketing quarterly
1
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ECONIS (ZBW)
12
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1
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
2
Value or quality? : differences in airlines' customer satisfaction strategies across national markets
Messner, Wolfgang
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 205-235
Persistent link: https://www.econbiz.de/10012256939
Saved in:
3
The impact of language proficiency on airline service satisfaction
Messner, Wolfgang
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10012289314
Saved in:
4
Modeling the role of luxury air-travelers' self-enhancement
Choi, Sooyoung
;
Kim, Joonhyeong Joseph
;
Choe, Yunseok
; …
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 200-216
Persistent link: https://www.econbiz.de/10012289322
Saved in:
5
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
6
Cultural biases in word-of-mouth recommendation : a twelve country study in the airline services industry
Messner, Wolfgang
- In:
Journal of customer behaviour
17
(
2018
)
4
,
pp. 279-305
Persistent link: https://www.econbiz.de/10012050901
Saved in:
7
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
8
A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong
Lee, Carman K. M.
;
Ng, K. K. H.
;
Chan, Hing Kai
;
Choy, …
- In:
Journal of air transport management
73
(
2018
),
pp. 46-57
Persistent link: https://www.econbiz.de/10011937484
Saved in:
9
First-class airline travelers’ tendency to seek uniqueness : how does it influence their purchase of expensive tickets?
Hwang, Jinsoo
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 935-947
Persistent link: https://www.econbiz.de/10011757742
Saved in:
10
Does value for money create advocates? : a study in the international airline services industry
Messner, Wolfgang
- In:
Journal of global marketing
30
(
2017
)
5
,
pp. 309-321
Persistent link: https://www.econbiz.de/10011779488
Saved in:
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