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accessRights:"restricted"
~person:"Choy, King Lun"
~person:"Kim, Wansoo"
~person:"Lee, Choong-Ki"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Customer orientation"
~subject:"Relationship marketing"
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Beziehungsmarketing
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Airline
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5
Customer satisfaction
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Kundenzufriedenheit
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Choy, King Lun
Kim, Wansoo
Lee, Choong-Ki
Han, Heesup
11
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Lee, Kai-Sean
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Lee, Sanghyeop
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Loureiro, Sandra Maria Correia
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Taneja, Nawal K.
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Macário, Rosário
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Mohd Suki, Norazah
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Journal of air transport management
2
Journal of travel and tourism marketing
2
International journal of hospitality management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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1
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
2
Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
Saved in:
3
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
4
Investigating airline customers' decision-making process for emerging environmentally-responsible electric airplanes : influence of gender and age
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 85-94
Persistent link: https://www.econbiz.de/10012112983
Saved in:
5
Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
Saved in:
6
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
7
A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong
Lee, Carman K. M.
;
Ng, K. K. H.
;
Chan, Hing Kai
;
Choy, …
- In:
Journal of air transport management
73
(
2018
),
pp. 46-57
Persistent link: https://www.econbiz.de/10011937484
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