//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
accessRights:"restricted"
~subject:"Beziehungsmarketing"
~subject:"Call centre"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Roboterzelle"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Call centre
Robot
829
Roboter
829
Automation
211
Automatisierung
208
Artificial intelligence
186
Künstliche Intelligenz
186
Technischer Fortschritt
128
Technological change
128
Dienstleistungsqualität
118
Service quality
118
Consumer behaviour
105
Konsumentenverhalten
105
Automated manufacturing
77
Automatisierte Produktion
77
Industrie
69
Manufacturing industries
69
Scheduling problem
64
Scheduling-Verfahren
64
Theorie
64
Theory
64
Digitization
56
Robots
55
Digitalisierung
53
Arbeitsmarkt
50
Beschäftigungseffekt
50
Customer satisfaction
50
Employment effect
50
Kundenzufriedenheit
50
Labour market
50
Customer service
48
Kundenservice
48
Innovation
45
Service robots
45
China
44
Robotics
43
robots
42
Industry 4.0
38
Business process management
36
Prozessmanagement
36
Service robot
36
more ...
less ...
Online availability
All
Undetermined
Free
8
Type of publication
All
Article
33
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
30
Aufsatz in Zeitschrift
30
Aufsatz im Buch
3
Book section
3
Aufsatzsammlung
2
Conference paper
1
Konferenzbeitrag
1
more ...
less ...
Language
All
English
35
Author
All
Xie, Lishan
4
Hwang, Jinsoo
3
Kim, Heather Markham
3
Kim, Jinkyung Jenny
3
Li, Dongmei
3
Liu, Canmian
3
Chang, Yaping
2
Choe, Ja Young
2
Efthymiou, Leonidas
2
Shams, S. M. Riad
2
Thrassou, Alkis
2
Tsoukatos, Evangelos
2
Tung, Vincent Wing Sun
2
Vrontis, Demetris
2
Weber, Yaakov
2
Amelia, Amelia
1
Bao, Yafang
1
Belanche, Daniel
1
Bianco, Rosario
1
Bolton, Lisa E.
1
Canhoto, Ana Isabel Domingos
1
Casaló, Luis V.
1
Castillo, Daniela
1
Chan, Ambrose Pak Ho
1
Chang, Woojung
1
Chen, Lihan
1
Chen, Qiurong
1
Cho, Youngju
1
Choi, Sungwoo
1
Ciasullo, Maria Vincenza
1
Cucari, Nicola
1
Cui, Jinsheng
1
Deng, Xiangming
1
Doğuç, Özge
1
Flavián Blanco, Carlos
1
Frank, Darius-Aurel
1
Gao, Yajie
1
Gao, Yanhuan
1
Hasan, Rakibul
1
He, Ai-Zhong
1
more ...
less ...
Published in...
All
International journal of hospitality management
6
Technological forecasting & social change : an international journal
4
Journal of travel and tourism marketing
3
Journal of service theory and practice
2
Palgrave Studies in Cross-disciplinary Business Research, In Association with EuroMed Academy of Business
2
The service industries journal
2
Asia Pacific journal of marketing and logistics
1
Developing digital marketing : relationship perspectives
1
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
International journal of contemporary hospitality management
1
International journal of production economics
1
Journal of business research : JBR
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Strategic approaches to energy management : current trends in energy economics and green investment
1
The Cornell hospitality quarterly
1
more ...
less ...
Source
All
ECONIS (ZBW)
35
Showing
1
-
10
of
35
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
2
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
3
When a robot makes your dinner : a comparative analysis of product level and customer experience between the US and Chinese robotic restaurants
Ma, Emily
;
Bao, Yafang
;
Huang, Leijun
;
Wang, Danni
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 184-211
Persistent link: https://www.econbiz.de/10014253097
Saved in:
4
AI-powered touch points in the customer journey : a systematic literature review and research agenda
He, Ai-Zhong
;
Zhang, Yu
- In:
Journal of research in interactive marketing : …
17
(
2023
)
4
,
pp. 620-639
Persistent link: https://www.econbiz.de/10014313666
Saved in:
5
A patterns perspective of customers' brand experiences with robotics in hospitality
Tung, Vincent Wing Sun
;
Tse, Serene Wai Tsz
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10014285201
Saved in:
6
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
7
Influence of robots service quality on customers' acceptance in restaurants
Shah, Tejas R.
;
Kautish, Pradeep
;
Mehmood, Khalid
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 3117-3137
Persistent link: https://www.econbiz.de/10014486641
Saved in:
8
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
9
Social robots: partner or intruder in the home? : the roles of self-construal, social support, and relationship intrusion in consumer preference
Chang, Yaping
;
Gao, Yajie
;
Zhu, Donghong
;
Safeer, Asif Ali
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014468878
Saved in:
10
Being friendly and competent : service robots' proactive behavior facilitates customer value co-creation
Song, Jinzhu
;
Gao, Yanhuan
;
Huang, Youlin
;
Chen, Lihan
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014476984
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->