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isPartOf:"Applied economics"
~isPartOf:"Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"Tourism and hospitality research : the surrey quarterly review"
~source:"econis"
~subject:"Dienstleistungsqualität"
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
Tourism and hospitality research : the surrey quarterly review
Quality management journal : QMJ
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Scipt comparisons during service encounters in fast-food chains
Hsu, Tsuen-ho
;
Chiang, Chu-yin
- In:
Tourism and hospitality research : the surrey quarterly …
11
(
2011
)
1
,
pp. 19-29
Persistent link: https://www.econbiz.de/10008839698
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