Scipt comparisons during service encounters in fast-food chains
Year of publication: |
2011
|
---|---|
Authors: | Hsu, Tsuen-ho ; Chiang, Chu-yin |
Published in: |
Tourism and hospitality research : the surrey quarterly review. - London [u.a.] : Sage Publ., ISSN 1467-3584, ZDB-ID 2249125-9. - Vol. 11.2011, 1, p. 19-29
|
Subject: | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Schnellgastronomie | Fast-food industry | Taiwan |
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