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isPartOf:"Auditing : a journal of practice & theory"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"The service industries journal"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
569
Service quality
569
Financial audit
172
Wirtschaftsprüfung
172
Customer satisfaction
148
Kundenzufriedenheit
148
Beziehungsmarketing
98
Quality management
98
Qualitätsmanagement
98
Relationship marketing
98
audit quality
74
Consumer behaviour
73
Konsumentenverhalten
73
service quality
47
Fee (Remuneration)
44
Honorar
44
Dienstleistungssektor
36
Service industry
36
Hospital
31
Krankenhaus
31
Performance measurement
29
Performance-Messung
29
Taiwan
29
Product quality
28
Produktqualität
28
Gesundheitsversorgung
27
Health care
27
audit fees
27
customer satisfaction
27
Financial statement audit
25
Jahresabschlussprüfung
25
Gesundheitswesen
23
Health care system
23
Internal control
23
Internes Kontrollsystem
23
Customer service
22
Kundenservice
22
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22
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22
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20
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242
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562
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7
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569
Aufsatz in Zeitschrift
569
Case study
8
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8
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7
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7
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1
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569
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Shahin, Arash
10
Hoitash, Rani
5
Kim, Jeong-bon
5
Knechel, W. Robert
5
Abbott, Lawrence J.
4
Guo, Peng
4
Hoitash, Udi
4
Reffett, Andrew
4
Zang, Yoonseok
4
Adil, Mohd
3
Al-Hawary, Sulieman Ibraheem Shelash
3
Bedard, Jean C.
3
Brown, J. Owen
3
Choi, Jong-hag
3
Eshleman, John Daniel
3
Gul, Ferdinand A.
3
Ha Thu Nguyen
3
Hatfield, Richard C.
3
Kandampully, Jay
3
Lim, Chee Yeow
3
Lin, Wen-bao
3
Monroe, Gary S.
3
Newton, Nathan J.
3
Paterson, Jeffrey S.
3
Peters, Gary F.
3
Sharma, Divesh S.
3
Shirouyehzad, Hadi
3
Sweis, Rateb J.
3
Wang, Dechun
3
Zhao, Yuping
3
Aghdaie, Fathollah Amiri
2
Alves, Helena
2
Andiola, Lindsay M.
2
Anh Thi Tu Le
2
Arabzad, S. Mohammad
2
Asthana, Sharad C.
2
Blay, Allen D.
2
Boon-Cheong Chew
2
Boone, Jeffery P.
2
Brandon, Duane M.
2
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Auditing : a journal of practice & theory
International journal of productivity and quality management : IJPQM
The service industries journal
International journal of hospitality management
402
Journal of retailing and consumer services
331
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
569
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
3
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
4
Related party transactions and audit quality : evidence on the efficacy of Auditing Standard No. 18
Ahmed, Anwer S.
;
Al Dah, Bilal
;
El-Helaly, Moataz
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10014486998
Saved in:
5
Audit team distance and audit quality threatening behavior
Annelin, Alice
;
Che, Limei
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014486999
Saved in:
6
Client employee training and audit efficiency
Friedrich, Christian
;
Knechel, W. Robert
;
Sofla, Amin S.
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 73-99
Persistent link: https://www.econbiz.de/10014487003
Saved in:
7
'Till death do us part : an examination of the impact of unbroken auditor-client relationships on audit efficiency and audit quality
Robinson, Dahlia
;
Smith, Thomas
;
Walton, Stephanie
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 167-190
Persistent link: https://www.econbiz.de/10014487013
Saved in:
8
Audit partner engagement in charities and client financial reporting quality
De Franco, Gus
;
Ji, Yuan
;
Zhang, Yinqi
- In:
Auditing : a journal of practice & theory
43
(
2024
)
2
,
pp. 73-102
Persistent link: https://www.econbiz.de/10014536432
Saved in:
9
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
10
A matter of perspective : mitigating the outcome effect in auditor performance evaluations
Brown, J. Owen
;
Millar, Melanie
- In:
Auditing : a journal of practice & theory
42
(
2023
)
4
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014445822
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