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isPartOf:"Business process management journal"
~isPartOf:"Advances in business process management"
~isPartOf:"Strategic change : SC ; briefings in entrepreneurial finance"
~subject:"Bank lending"
~subject:"Kundenzufriedenheit"
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Bank lending
Kundenzufriedenheit
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Business process management
8
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Mikrofinanzierung
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Business process management journal
Advances in business process management
Strategic change : SC ; briefings in entrepreneurial finance
Journal of banking & finance
140
NBER working paper series
47
Discussion papers / CEPR
44
Finance research letters
43
Working paper series / European Central Bank
43
Journal of financial intermediation
42
Journal of financial stability
41
The journal of corporate finance : contracting, governance and organization
41
International review of financial analysis
37
NBER Working Paper
35
Journal of international financial markets, institutions & money
32
Working paper / National Bureau of Economic Research, Inc.
32
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Applied economics letters
29
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Journal of financial services research : JFSR
29
Pacific-Basin finance journal
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The international journal of bank marketing : IJBM
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International review of economics & finance : IREF
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26
Discussion paper / Centre for Economic Policy Research
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Finance and economics discussion series
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Journal of financial economics
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IMF working papers
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Journal of international money and finance
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Research in international business and finance
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Temi di discussione / Banca d'Italia
24
Management science : journal of the Institute for Operations Research and the Management Sciences
23
Cogent business & management
22
Journal of money, credit and banking : JMCB
22
Nepalese journal of finance : a publication of Uniglobe College
22
CESifo working papers
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The European journal of finance
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Review of finance : journal of the European Finance Association
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Review of quantitative finance and accounting
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Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
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Economics letters
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Linking strategic orientation with performance : implication for Indian banks
Bapat, Dhananjay
- In:
Strategic change : SC ; briefings in entrepreneurial finance
26
(
2017
)
4
,
pp. 403-411
Persistent link: https://www.econbiz.de/10011821151
Saved in:
2
What drives the disintegration of the loan origination value chain in the banking business
Scannella, Enzo
- In:
Business process management journal
21
(
2015
)
2
,
pp. 288-311
Persistent link: https://www.econbiz.de/10011301243
Saved in:
3
Remedy or cure for service failure? : effects of service recovery on customer satisfaction and loyalty
Komunda, Mabel
;
Osarenkhoe, Aihie
- In:
Business process management journal
18
(
2012
)
1
,
pp. 82-103
Persistent link: https://www.econbiz.de/10009526155
Saved in:
4
Steuerung der Performance von Dienstleistungsprozessen : Konzeption eines Frameworks zur Steuerung der Prozessperformance am Beispiel des Kreditprozesses
Heckl, Diana
-
2010
Persistent link: https://www.econbiz.de/10012878626
Saved in:
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